Central to how Pet Angels works is its website. This is where client bookings are received; where bookings are managed; where communication with customers takes place; and where assignments are finalised so that they can be transferred onto your timesheets for payment.
It's important that you make use of the website to support you in receiving bookings, including maintaining your Angel profile and updating your availability calendar. We can't stress enough how important these two things are to make sure that you appear in customer searches as well as receive relevant bookings.
Equally, if not more important, is the delivery of our pet care services. As we said during our training session - our Angels are the face of our business. You are meeting clients directly and you will be seen in your caps in and around the community. A high standard of service before, during and after an assignment is critical to our continued success. Below are some tips about what you can do to achieve this.
Our overall objective is to get each Angel a group of regular customers that you can get to know and care for their pets on a regular basis. Our repeat customer rate is very high - which is due to the great job that each of our Angels does on their first assignments. HQ is here to support you throughout - helping get you clients and helping you to deliver a great service to them.
You may or may not have heard this statistic before, which has been proven true over and over. Provide a great service and clients may tell one or two people. Provide a poor service and clients will tell at least seven people! If you're ever unsure about something or run into a sticky situation, we're here to help. Contact us any time.